Tel: 01603 865 665

Mental Healthcare Support Worker

Position: Mental Healthcare Support Worker

Responsible To: Registered Manager

Purpose of Position

  • The post holder will be a support worker in a clinical area and will play a pivotal role in providing a safe, high quality person-centred and recovery focused care.
  • Responsible clinically for the basic personal, safety and therapeutic needs of patients.
  • The post holder may be involved in all aspects of mental health care support work including health and safety, infection control, escorting of patients, housekeeping duties, 1:1 care and group work and activities.
  • Present a secure, sensible and positive approach to all aspects of safety
  • Maintain safe systems related to patients, their bedroom space and social environments
  • Maintain a therapeutic ambience and maintaining privacy and dignity whilst encouraging social opportunities
  • Provide a safe experience to all patients, acting as a chaperone or observer where necessary

Principle Responsibilities (where appropriate and may include)

  • Ensure high standards of patient care at all times challenging and ensuring others’ challenge poor practice
  • Be mindful of dignity, privacy, cultural and religious needs of patients, staff and visitors at all times
  • Utilise elements of the shared recovery pathway to engage in co-production activities with the patient
  • Ensure the maintenance of records at all times, document all actions and interventions in a clear and honest and timely manner.
  • Provide support during protected meal times, medication times and the recovery programme
  • Have a full working knowledge of the CQC ‘Essential Standards of Quality and Standards’
  • To act as a role model to the support work team within a designated clinical area. Promoting and demonstrating the standards of care and behaviour expected, promoting professional and courteous culture and ensuring best practice
  • Provide any support work duties to a clinical team as required
  • Act as support facilitator during recovery groups.
  • Provide support during admission and assessment, completing physiological observations as required
  • To complete any domestic duties required including cleaning, linen, audits
  • Complete and maintain all physical health documentation
  • To attend all mandatory training as prescribed in Norvic’s policies, guidelines and procedures
  • Maintain a high standard of personal behaviour and ensure effective communication with all members of the multidisciplinary team, ie social workers and relatives.


  • The post holder is expected to be fully conversant with the NMC Code of Conduct and associated national guidelines and abide by their guidance.
  • To attend all mandatory training as prescribed in Norvic’s policies, guidelines and procedures.
  • Maintain a high standard of personal behaviour and ensure effective communication with all members of the multidisciplinary team, ie social workers and relatives.

Protection of Vulnerable Adults and Children

Norvic Healthcare is committed to ensuring vulnerable adults are protected and come to no harm. All employees have a responsibility to be aware of national and local policies, their individual responsibilities with regards to the POVA and POCA agenda.

Standards of Behaviour

  • As a member of staff, you must be committed to the delivery of high quality services for patients including their right to be treated at all times with dignity and respect.
  • Bullying and harassment will not be accepted in any form at any level and will be dealt with in an open and appropriate manner.

Health & Safety

All employees have a responsibility to abide by the safety practices and codes authorised by Norvic Healthcare. They have an equal responsibility with management for maintaining safe working practices.

Staff Professional and Personal Development Journey

To receive supervision and annual appraisal and develop personal development plans for all staff for whom you have line management responsibility. To engage in any appropriate development programmes.

Staff Engagement and Wellbeing

  • To engage (where appropriate) with staff on in the design and delivery of services. This means listening to and involving junior staff in decisions that affect them and the service that they provide.
  • To work as a team to ensure all staff receive adequate breaks within shifts and to use their break time healthily.
  • Engage in staff meetings to gain updates and new relevant information.
  • This job description is not exhaustive and can be changed or amended.
  • Ensure that all Health and Safety and IPAC polices are adhered to and any issues are reported to the Nurse in Charge

What we offer:

  • Free training
  • Free uniform
  • Flexible working hours mornings, evenings and weekend
  • Competitive rates of pay
  • 28 days paid holiday; and pension scheme.
  • You will be part of a team of highly valued carers.

If you think that you have the skills necessary to be a valuable member of our team, please call for more information or email your CV along with a summary of why you think you would fit the bill, we look forward to hearing from you. We also have an online application form for your convenience. However you choose to contact us, we will get back to you as soon as possible.

Email at:

Phone on: 01603 865 665

Or apply online by clicking here

We look forward to welcoming you to our team.