Tel: 01603 865 665

Questions asked about our care agency

Norvic Healthcare aim to provide as much help as possible in answering your queries. We hope that the FAQs will answer some of the questions you may have, however we welcome you calling us or emailing us for more detailed information.

Q: Do you cover the whole of Norfolk and Suffolk?

A: We have staff who are located throughout Norfolk and Suffolk. If we don’t have staff we will actively look for a solution.

Q: I’ve heard that having a carer come to your home costs a lot of money. Is that right?

A: We charge as little as £17.50 an hr for a fully trained domiciliary care worker to come and provide basic care in your home.

Q: Do I have to book a full hour each time?

A: No, we offer half hour slots that can help those needing a limited amount of support.

Q: How does it work if I receive support via Social Services?

A: That’s no problem. We have very transparent fee charges and we can invoice them directly.

Q: I manage a care home and I need a number of staff in different roles, at different times. Would you be able to help me?

A: Absolutely. We specialise in creating packages that can meet the needs of a range of organisations with a range of roles.

Q: I want a job as a carer, but can only work part time. Would that be a problem?

A: Absolutely not! We are a family run firm who pride ourselves on meeting the needs of our customers and staff. Many of our workers work part time to fit in with their family life and personal commitments.

Q: As a student I need to budget carefully, how often would I get paid?

A: We offer weekly payments to all our staff (including students) once they have submitted their timesheet. We understand that weekly payments help our staff budget and plan.

Q: What chance is there of promotion within your business?

A: We ‘grow our own’ here at Norvic. Many of our senior staff started with Norvic as care workers and domiciliary help and have progressed to become team leaders and managers.