Healthcare Support Worker

Responsible to: Registered Manager

Purpose of Position

  • To work within a client’s team of staff to provide care and support services for adults with learning and/or physical disabilities, and/or behaviours that may challenge the skills of the staff member.
  • To aid and relieve stress experienced by service users, their main care worker or family members within the comfort and security of the family home. Involve personal, social and domestic care as advised by the Registered Manager.
  • To ensure service users receive safe, individualised and high standards of care to create an environment in which they feel welcome, safe and cared for. Always maintain respect and confidentiality, whilst aiming to promote the independence of the service user.

Training & Development

  • Learning Disability Qualification (or must be willing to work towards).
  • QCF Level 2 Health & Social Care (or must be willing to work towards).
  • Knowledge of regulatory framework, including Essential Standards of Quality and Safety.
  • Mandatory training to include Health, Safety & Fire, Food Hygiene, Medication and Manual Handling, Mental Capacity Act.
  • Breakaway techniques/Prevention and Management of Violence and Aggression or equivalent (previously recognised as Control & Restraint).
  • Maintain professional knowledge and competence.
  • Attend Norvic Healthcare mandatory courses as and when required.
  • The Care Certificate (or must be willing to work towards).


  • Work within the client’s team of staff, contributing to effective team working.
  • Promote the reputation of Norvic Healthcare.
  • Maintain client confidentiality.
  • Adhere to Norvic Healthcare policies and procedures.
  • Adhere to client policies and procedures.
  • Carry out tasks that may be reasonably assigned to you to the best of your ability.

Principle Responsibilities

  • To demonstrate good understanding and commitment to the rights of people with learning disabilities.
  • To facilitate and support individuals in decision making, promoting choice, involvement and empowerment.
  • Ensure the needs of the individual are met through effective person-centered care planning and review.
  • Ensure all medical needs, within your area of responsibility, are met and the individual supported to advocate their own needs and wishes.
  • Support individual’s participation in social, leisure, educational and employment opportunities within the local community.
  • Consistently apply non-aversive strategies developed in response to challenging behaviours and contribute to client reviews and care plans.
  • Interact and participate with individuals in the development of self-help skills, supporting individuals to reach their potential for independence.
  • Encourage and enable individuals to maintain acceptable levels of personal hygiene.
  • Always adhere to Norvic Healthcare’s medication policy and do not assist outside your own level of competency and training.
  • Record and maintain records about individuals and ensure effective communication with other stakeholders and colleagues.
  • Provide care and support as identified in care reviews and care plans, as directed by senior staff within the client’s establishment.
  • Maintain confidentiality at all times.

Health & Safety

  • Understand and be aware of Norvic Healthcare and its client’s Health and Safety Policy and protocols.
  • Report any faulty appliances, damaged equipment, or any potential hazard to your line-manager.
  • Promote safe working practices.
  • Report any accidents or incidents to your line-manager.


This job description is by no means exhaustive but covers the basic duties and responsibilities you are required to carry out on a day-to-day and weekly basis. This may be superseded at any time in line with development changes of the company and your own personal development. This job description is in addition to your terms and conditions of employment with Norvic Healthcare.

What we offer

  • Free training
  • Free uniform
  • Flexible working hours; mornings, evenings and weekends
  • Competitive rates of pay
  • Holiday pay included in your pay
  • Pension scheme
  • You will be part of a team of highly valued care workers

Do you fit the role?

If you think that you have the skills necessary to be a valuable member of our team, please call for more information, email your CV with a summary of why you fit the role, or fill out our application form below. We look forward to hearing from you.

Application Form

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