Mental Healthcare Support Worker

Responsible to: Registered Manager

Purpose of Position

  • The post holder will be a support worker in a clinical area and will play a pivotal role in providing safe, high quality person-centered care.
  • Responsible clinically for the basic personal, safety, and therapeutic needs of patients.
  • The post holder may be involved in all aspects of mental health care support work including health and safety, infection control, escorting of patients, housekeeping duties, 1:1 care and group work and activities.
  • Present a secure, sensible and positive approach to all aspects of safety.
  • Carry out risk assessments and prepare person-centred care plans.
  • Maintain safe systems related to patients, their bedroom space, and social environments.
  • Maintain a therapeutic ambience, uphold privacy, and provide dignity whilst encouraging social opportunities.
  • Provide a safe experience to all patients, acting as a chaperone or observer where necessary.

Professional and Standards of Behaviour

  • To attend all mandatory training as prescribed in Norvic Healthcare’s policies, guidelines and procedures.
  • Maintain a high standard of personal behaviour and ensure effective communication with all members of the multidisciplinary team, e.g. social workers and relatives.
  • As a member of staff, you must be committed to the delivery of high-quality services for patients, including their right to always be treated with dignity and respect.
  • Bullying and harassment will not be accepted in any form at any level and will be dealt with in an open and appropriate manner.


Protection of Vulnerable Adults and Children

Norvic Healthcare is committed to ensuring vulnerable adults are protected and safe from harm. All employees have a responsibility to be aware of national and local policies, their individual responsibilities with regards to the POVA and POCA agenda.

Staff Professional and Personal Development Journey & Staff Engagement and Wellbeing

  • To receive supervision and annual appraisal and develop personal development plans for all staff for whom you have line management responsibility.
  • To engage in any appropriate development programmes.
  • To work as a team to ensure all staff receive adequate breaks within shifts and to use their break time healthily.
  • Engage in staff meetings to gain updates and new relevant information.
  • This job description is not exhaustive and can be changed or amended.
  • Ensure that all Health and Safety policies are adhered to and any issues are reported to the Nurse in Charge.

Principle Responsibilities (where appropriate and may include)

  • Ensure high standards of patient care at all times challenging and ensuring others’ challenge poor practice.
  • Be mindful of dignity, privacy, cultural and religious needs of patients, staff and visitors always.
  • Utilise elements of the shared recovery pathway to engage in co-production activities with the patient.
  • Ensure the maintenance of records, document all actions and interventions in a clear, honest and timely manner.
  • Provide support during protected meal and medication times.
  • Have a full working knowledge of the CQC ‘Essential Standards of Quality and Standards’. To act as a role model to support work team within a designated clinical area. Promoting and demonstrating the standards of care and behaviour expected, promoting professional and courteous culture and ensuring best practice.
  • Provide any support work duties to a clinical team as required.
  • Act as support facilitator during recovery groups.
  • Provide support during admission and assessment, completing physiological observations as required.
  • To complete any domestic duties required including cleaning, linen, audits.
  • Complete and maintain all physical health documentation.
  • To attend all mandatory training as prescribed in Norvic Healthcare’s policies, guidelines and procedures.
  • Maintain a high standard of person behaviour and ensure effective communication with all members of multidisciplinary team, e.g. social workers and relatives.

Health & Safety

All employees have a responsibility to abide by the health and safety practices and codes of practice authorised by Norvic Healthcare. They have an equal responsibility with management for maintaining safe working practices.

What we offer

  • Free training
  • Free uniform
  • Flexible working hours; mornings, evenings and weekends
  • Competitive rates of pay
  • Holiday pay included in your pay
  • Pension scheme
  • You will be part of a team of highly valued care workers

Do you fit the role?

If you think that you have the skills necessary to be a valuable member of our team, please call for more information, email your CV with a summary of why you fit the role, or fill out our application form below. We look forward to hearing from you.

Application Form

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